Experience-Interaction is a digital-first marketing agency that delivers strategy, creative services and technology solutions to drive brands forward. They believe successful work is born from clear communication, critical thinking and nimble execution and work in collaboration with brands to develop digital ecosystems that inspire, engage and perform.
As an Account Manager you will work directly with clients and oversee project teams from kick off through completion including campaign ideation and planning, content creation, CRM strategy and website development. Strong communication skills, project management experience, and motivation to achieve our clients’ goals are essential. The position assumes financial responsibility of managing project budgets and strategic understanding of the client business and provides sound and responsible client counsel.
As an Account Manager you’ll work directly with clients and lead project teams from kick off through completion including campaign ideation and planning, content creation, CRM strategy and website development. Strong communication skills, project management experience, and motivation to achieve our clients’ goals are essential.
The ideal candidate has demonstrated the ability to manage multi-disciplinary teams at varying engagement levels and experience managing web development and CRM engagements. They have excellent time management skills and are masters at prioritizing tasks to get work done on budget and in time.
As an Account Manager, you will report directly to the Sr. Account Manager on your team and will work with members of the creative, technology, digital marketing, and account management teams.
Ensuring operational excellence on all account managed
Maintain and grow knowledge of client’s business and industry
Directs agency team relative to clients’ business goals and objectives to inform projects.
Develop and manage project timelines, tasks, and client deliveries
Manage day-to-day client communication independently or in partnership with your SAM or AD
Directs internal team in execution of project deliverables:
Organizes project documentation including project briefs
Sets and manages project timelines
Allocates resources in Forecast
Sets up and manages project tasks and deliveries in Asana
Manages client status documents
Proactive thought leadership around areas of interest and new opportunities for brands managed
Participates in key client meetings which may include:
Status meetings
Brand/Project briefings
Cross-agency partner / IAT meetings
Presentations of Experience-Interaction work
Financial management responsibilities include:
Drafting: estimates and timelines
Managing financial projections and billing for brands managed
Review monthly billing spreadsheets with clients as applicable
Regularly meets with and informs SAM and/or Account Director on status of projects
Proven ability to work in a fast-paced environment
Excellent written and verbal skills
Ability to facilitate team problem-solving through a positive attitude and response with a solutions-first mindset in high-pressure situations
Able to interface effectively with all levels of employees and external stakeholders
Be plugged-in and have an insatiable curiosity about emerging trends. Actively looks to help feed both the creative and digital marketing departments with fodder to make the work better.
Strong interest in digital marketing trends
Self-starter and results/goals oriented
Bachelor’s degree or equivalent
3+ years of experience
E-commerce or other web development project experience
Experience leading client initiatives that included Email/CRM, CRO, SEO, and SEM
DTC experience is a plus
Understanding of Google Analytics, as well as back-end tools of social channels such as Instagram, Facebook, Twitter, and TikTok
Ability to support the development of insight-driven reporting with clear recommendations and areas of optimization
Medical, dental vision, and life insurance
401K match after 3 months of employment
Bonus PTO days to celebrate the day you were born, volunteering, and personal wellness
Referral Bonuses
Remote work options for all employees
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